Knowledge base
This is a Knowledge Base for Cortona3D products. Topics are separated into several categories. If the search for these articles did not help solve your problems, you can send a request to the support service using the form or by sending an email to support@cortona3d.com.
Installation
- Cortona3D RapidAuthor hardware requirements →
- UAC and Cortona3D software →
- Installing RapidAuthor without Internet access →
- Problems running RapidAuthor tools after installing updates for Windows 10 →
- RapidAuthor Installation Issues: Clean everything →
- Error message: <file name> – Ordinal not found. The ordinal <number> could not be located in the dynamic link library mfc90u.dll →
Licensing
Add the License Server to server list on client computer →
Floating license activation using license file →
License transfer →
Node–locked license activation using license file →
Node–locked license activation using activation key →
Floating license activation using activation key →
Floating license – check the ports in use →
Two different versions of one tool on the same License Server →
License Server is not running, "failed to reread licenses" error message →
"License is invalid. License has expired." error message when launching a tool after product activation →
Data Import
Exporting Cortona3D Import Profile →
Add and start using custom Import Profile →
Levels Of Details – Custom Import Profile →
Automatic DPL–table mapping from CAD during Import →
How to export log file from the RapidGenerator →
Representations, low level of details after import →
Managing projects
Back up Cortona3D RapidAuthor projects →
How to transfer projects between working spaces? →
Export Cortona3D project as VMP →
Restoring Custom Projects lost from a Demo Working Space after RapidAuthor Re-Install →
Authoring
Cortona3D products documentation →
Working with large assemblies: best practices →
Loading big assemblies into one project: limitations →
Adding custom Object Gallery element →
Open project created in one RapidAuthor tool in another tool (Open As) →
RapidManual/RapidLearning: make the "refresh" procedure quicker →
RapidManual/RapidLearning: scale an object →
RapidManual/RapidLearning: implement Warning and Caution messages →
RapidManual/RapidLearning: rotate an object with arrow →
RapidManual/RapidLearning: add Screw Motion →
RapidManual/RapidLearning: invert animations →
RapidManual/RapidLearning: export a part of Procedure →
RapidManual: make 2D images visible in DITA publications →
RapidWorkInstruction: refresh parts list in the Document →
RapidCatalog: create URL links in DPL table to point to other projects →
2D authoring: capture raster image →
2D authoring: launch 2D Editor from RapidAuthor →
2D authoring: improve the quality of 2D images →
2D authoring: preview CGM thumbnails in Windows Explorer →
Animations are not displayed on Virtual Machines →
Publishing
Placing Cortona3D Solo library on a web server →
Running HTML5 publication on a local web server →
PDF publishing custom settings / template →
PDF and 3D PDF publishing in RapidAuthor →
RapidAuthor Publication Structure →
Batch publishing – publish multiple projects at once →
Publishing RapidAuthor projects (HTML) →
Viewing publications
Offline viewing of RapidAuthor plugin-free publications →
Adobe Acrobat Reader - recommended settings for 3D PDF →
Cortona3D Viewer for iOS: content upload instructions →
Cortona3D Viewer for iOS: supported file types →
Cortona3D Viewer for iOS: supported VRML nodes →
Cortona3D Viewer for iOS: text is invisible in 3D procedures →
Using Cortona3D Viewer
Stereo 3D with Cortona3D Viewer →
How to insert Cortona3D Viewer into Power point presentation →
Installing Cortona Viewers and configuring your browser settings for these plug-ins →
Cortona3D Viewer supports VRML 2.0 →
Why user cannot change installation path of Cortona3D Viewer? →
Cortona3D Viewer problems – Internet Explorer security settings →
Cortona3D Viewer doesn't render big 3D scenes in any 32–bit supported internet browser →
Problems with navigation in Cortona3D viewers →
Google Chrome ends support of NPAPI plugins. →
Viewer fails to start – error messages →